Support FAQ

To find an answer to your question, please use the articles of the information section below
or contact our support service by sending a message to help@litres.com

Support FAQ
My first purchase How to find a book? How to make a purchase? Returns and refunds How to get username and password after purchase without signup? What format should I use? How can I download a book? Why pre-order? More Payment for books and account top-up How can I pay? How can I pay with Litres account balance? How to pay for a book? How soon is money credited to the account? More Mobile apps Possible issues with iOS Read in-app purchases What platforms do you have applications for? How can I open books from website in a mobile application? How to view my purchase history in iTunes? Recover purchases What are in-app payment options? How do I delete an e-book from device memory? More	My Litres account Sign-up and auto sign-up How do I recover password? How do I change username and password? I cannot log in Can I merge accounts? How do I delete account? More Read and Listen on different devices How do I transfer books from one device to another? How do I read / listen to books on computer? How do I read / listen to books on Apple devices (iPhone/iPad/iPod)? How do I read / listen to books on Android devices? How do I read e-books with reader device? More Reading books with DRM protection What is DRM? How do I download and read a book with DRM on computer? How do I transfer a purchased book with protection to another computer? Reading books with DRM protection on reader Why do I need and Adobe ID? How to sign up on the Adobe website? How do I know if ADE is authorized? Where are my purchased e-books with DRM stored on the computer? Is it possible to print book with DRM protection? Errors when downloading protected books More

Support FAQ

My first purchase