Issues with iOS Read in-app purchases

Issues with iOS Read in-app purchases

Sometimes our users face a problem with iOS in-app purchases. They receive a payment confirmation but the books iare not added to their My books in the mobile app. The problem is very rare but we use our best endeavors to provide first-line support and compensation for those who faced the problem.

If you are one of these customers:

1. Find in your mailbox (which is your Apple ID) a confirmation of funds withdrawal for the purchase you have not received.
2. Resend the payment confirmation to the support address help@litres.com and specifically provide your username in the application (the username is available in the section "Settings" -> "Account").
3. Indicate the title and the author of the book which you failed to purchase.
4. We will add a book and you will be able to read it very soon

We hope that these actions will help you believe that we value our users and are always ready to help them.

We feel deeply sorry if you have faced this problem. If you have any additional questions, please, do not hesitate to contact us, we will always help you.