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Основной контент книги Customer Management Excellence
Text PDF

Volume 226 pages

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Customer Management Excellence

Читайте только на Литрес

The book cannot be downloaded as a file, but can be read in our app or online on the website.

$84

About the book

CRM today is much like BPR in the 1990s. It is the strategy of the 21st century. Everyone is jumping on the bandwagon, but few are doing it in a way that will reap long-term benefits. And while billions are being spent worldwide, as yet there is not one case study of a true CRM focused company that is achieving major business success. Why? Three years ago Quest Media introduced the National Customer Service Awards. The philosophy was to research, recognise and reward organisations that were pushing the barriers of customer management to new limits. Written by the editor of Customer Management magazine, this book draws on Quest's research to reflect the current thinking behind today's front-runners in the customer management field. The authors challenge accepted thought processes and give realistic timeframes for implementing the innovative thinking that will produce tomorrow's Customer Management Excellence. * An 'all you need to know about customer management' handbook – draws on the authors' vast experience to help unravel this complex topic * Provides case studies and examples of organisations that are award-winners in their innovative customer management techniques * Includes a glossary of terms and checklists to help readers benchmark their own progress in implementing successful customer management

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Age restriction:
0+
Release date on Litres:
20 August 2019
Volume:
226 p.
ISBN:
9780470856369
Total size:
988 КБ
Total number of pages:
226
Copyright holder:
John Wiley & Sons Limited
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