Основной контент книги Integrating Service Level Agreements
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Volume 466 pages
Integrating Service Level Agreements
Optimizing Your OSS for SLA Delivery
$78
About the book
Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies. * Addresses business-level SLAs, not just device-level SLAs * Describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologies
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Age restriction:
0+Release date on Litres:
20 August 2019Volume:
466 p. ISBN:
9780471428664Total size:
6.7 МБTotal number of pages:
466Copyright holder:
John Wiley & Sons Limited