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Основной контент книги Integrating Service Level Agreements
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Volume 466 pages

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Integrating Service Level Agreements

Optimizing Your OSS for SLA Delivery
authors
ron ben-natan,
John Lee K.
Читайте только на Литрес

The book cannot be downloaded as a file, but can be read in our app or online on the website.

$78

About the book

Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies. * Addresses business-level SLAs, not just device-level SLAs * Describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologies

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Age restriction:
0+
Release date on Litres:
20 August 2019
Volume:
466 p.
ISBN:
9780471428664
Total size:
6.7 МБ
Total number of pages:
466
Copyright holder:
John Wiley & Sons Limited
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