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Основной контент книги Indispensable. How To Become The Company That Your Customers Can't Live Without
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Volume 242 pages

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Indispensable. How To Become The Company That Your Customers Can't Live Without

Читайте только на Литрес

The book cannot be downloaded as a file, but can be read in our app or online on the website.

$43.20

About the book

A five-step strategy for turning a commodity into a necessity When products and services become interchangeable, price becomes the ultimate determinant for consumers. Indispensable shows businesses how to break out of that cycle by using The Five Drivers-a strategy that takes companies to the next level of performance. Renowned business consultant Joe Calloway looks at how real companies have made their product or service «mission critical,» and satisfied customers in the process. Indispensable goes straight to the heart of the issue and reveals how successful companies-of any size, in virtually any manufacturing, selling, or service endeavor-achieve market leadership through The Five Drivers of fierce customer loyalty. Indispensable shows readers how to: * Create and sustain momentum: overcome organizational inertia and keep moving forward * Develop habitual dependability: make consistency of performance a defining characteristic * Connect continuously * See the Big Picture Outcome: create compelling customer experiences * Engage, Enchant, Enthrall: make magic in the marketplace With interviews, detailed case studies, and dozens of real-world, effective customer service ideas and initiatives, Indispensable is just what today's forward-thinking businesses need.

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Age restriction:
0+
Release date on Litres:
21 February 2018
Volume:
242 p.
ISBN:
9780471733362
Total size:
1.3 МБ
Total number of pages:
242
Copyright holder:
John Wiley & Sons Limited
Audio
Average rating 4,6 based on 957 ratings
Audio
Average rating 5 based on 10 ratings