Век клиента
AudioFrom the series: Бизнес-книга (АСТ)
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- Duration: 5 hrs. 57 min. 33 sec.
- Genre: Customer relations, Attracting customers, Marketing strategy
Quotes 1
использованный в одном из ресторанов Ярославля. Посетителям предлагают в туалетной комнате оторвать бумагу от одного из двух рулонов, на которых написано «Понравилось в нашем ресторане» и «Не понравилось в нашем ресторане». Удовлетворенность клиентов замеряют по скорости расходования рулонов.
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