Качество услуг: принципы, состав, качественные характеристики и управление
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How to read the book after purchase
- Size: 8 pp.
- Genre: Just businessEdit
Book description
В сфере услуг сложно добиться однородного качества, потому что существует множество факторов, которые могут вызвать ошибки в деятельности службы. На качество могут влиять разные категории персонала, оборудование, производственная система, заказчик.
Detailed info
- Age restriction:
- 12+
- Date added to LitRes:
- 21 November 2019
- Size:
- 8 pp.
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