Read only on Litres

The book cannot be downloaded as a file, but can be read in our app or online on the website.

Основной контент книги A Customer-oriented Manager for B2B Services
Text PDF

Volume 265 pages

0+

A Customer-oriented Manager for B2B Services

Principles and Implementation
Read only on Litres

The book cannot be downloaded as a file, but can be read in our app or online on the website.

$199.12

About the book

The notion of customer orientation is becoming a necessity rather than a choice for many companies. It is a lasting response to competitive pressure and supports the company in a renewed definition of its mission, beyond direct economic gain. Within B2B services, the manager, through proximity to their team, their market and their client, is the essential actor in the deployment of this orientation.<br /><br /><i>A Customer-oriented Manager for B2B Services</i> provides managers with the knowledge and tools necessary to implement customer orientation themselves, with the involvement of their extended team. To this end, this book presents a four-step approach: understand the fundamentals of customer orientation in B2B services, know the customer, make the most of the offer and deliver the service.

Genres and tags

Log in, to rate the book and leave a review
Book Valerie Mathieu «A Customer-oriented Manager for B2B Services» — read online on the website. Leave comments and reviews, vote for your favorites.
Age restriction:
0+
Volume:
265 p.
ISBN:
9781119902416
Total size:
2.9 МБ
Total number of pages:
265
Publisher:
Copyright holder:
John Wiley & Sons Limited
Audio
Средний рейтинг 4,1 на основе 1075 оценок
Text
Средний рейтинг 4,9 на основе 1501 оценок
Audio
Средний рейтинг 4,7 на основе 374 оценок
Text, audio format available
Средний рейтинг 4,2 на основе 128 оценок
Audio
Средний рейтинг 4,1 на основе 70 оценок
Text PDF
Средний рейтинг 4,6 на основе 32 оценок
Audio
Средний рейтинг 4,8 на основе 5289 оценок
Text
Средний рейтинг 3,9 на основе 655 оценок
Text, audio format available
Средний рейтинг 4,8 на основе 323 оценок
Text, audio format available
Средний рейтинг 4,7 на основе 7209 оценок
Text PDF
Средний рейтинг 0 на основе 0 оценок
Text
Средний рейтинг 0 на основе 0 оценок