Представлены темы «Делопроизводство и его значение в современной сфере управления», «Технология и организация делопроизводства в учреждениях», «Организация работы с обращениями граждан», «Бездокументное обслуживание руководителя».

Приводятся образцы документов, примеры, схемы, тексты нормативно-правовых актов по ведению делопроизводства, бездокументному и документационному обслуживанию работы руководителя учреждения.

Для учащихся учреждений, обеспечивающих получение профессионально-технического образования. Может быть использовано практическими работниками, менеджерами, секретарями.

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