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  • E-books and audio books
    • E-books and audiobooks
    • E-books255
    • Audiobooks66
    • in all languages364
    • in English40
    • in Russian323
    • in German1
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    Daniel Quick
    The Customer Education Playbook. How Leading Companies Engage, Convert, and Retain Customers
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    Text
    Daniel Quick
    The Customer Education Playbook. How Leading Companies Engage, Convert, and Retain Customers
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    0
    Rick DeLisi
    Digital Customer Service. Transforming Customer Experience for an On-Screen World
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    0
    Text
    Dan Michaeli
    Digital Customer Service. Transforming Customer Experience for an On-Screen World
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    Eric Newell
    Mastering Microsoft Dynamics 365 Implementations
    0
    0
    David Spinks
    The Business of Belonging. How to Make Community your Competitive Advantage
    4,6
    351
    Audio
    Роберт Фитцпатрик
    Спроси маму: Как общаться с клиентами и подтвердить правоту своей бизнес-идеи, если все кругом врут?
    0
    0
    Isabella Villani
    Transform Customer Experience. How to achieve customer success and create exceptional CX
    0
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    Karen Mangia
    Listen Up!. How to Tune In to Customers and Turn Down the Noise
    0
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    Jon Paz
    Salesforce For Dummies
    Not availa
    0
    0
    A. F. Nikishin
    Evaluation of social efficiency in trade
    0
    0
    Bill Thomas
    Anticipate. Knowing What Customers Need Before They Do
    4,5
    2
    Chip Bell R.
    Take Their Breath Away. How Imaginative Service Creates Devoted Customers
    0
    0
    Lior Arussy
    Passionate and Profitable. Why Customer Strategies Fail and Ten Steps to Do Them Right!
    0
    0
    John R. DiJulius, III
    What's the Secret?. To Providing a World-Class Customer Experience
    4,0
    3
    Seth Godin
    Why CRM Doesn't Work. How to Win by Letting Customers Manange the Relationship
    4,0
    1
    Ray Pelletier
    It's All About Service. How to Lead Your People to Care for Your Customers
    0
    0
    Anders Gustafsson
    Competing in a Service Economy. How to Create a Competitive Advantage Through Service Development and Innovation
    0
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    Joe Calloway
    Indispensable. How To Become The Company That Your Customers Can't Live Without
    5,0
    1
    Jill Griffin
    Taming the Search-and-Switch Customer. Earning Customer Loyalty in a Compulsion-to-Compare World
    1,0
    1
    Karl Weber
    Chocolates on the Pillow Aren't Enough. Reinventing The Customer Experience
    4,5
    2
    Real Bergevin
    Call Centers For Dummies
    0
    0
    Jeffrey Fox J.
    How to Be a Fierce Competitor. What Winning Companies and Great Managers Do in Tough Times
    0
    0
    Dennis Snow
    Unleashing Excellence. The Complete Guide to Ultimate Customer Service
    0
    0
    Katie Paine Delahaye
    Measure What Matters. Online Tools For Understanding Customers, Social Media, Engagement, and Key Relationships
    0
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    Marsha Collier
    The Ultimate Online Customer Service Guide. How to Connect with your Customers to Sell More!
    0
    0
    Jack Corgel B.
    The Cornell School of Hotel Administration on Hospitality. Cutting Edge Thinking and Practice
    3,0
    2
    Nick Mehta
    Customer Success. How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
    0
    0
    David Williams S.
    Connected CRM. Implementing a Data-Driven, Customer-Centric Business Strategy
    0
    0
    Ian Schafer
    The Art of Client Service. The Classic Guide, Updated for Today's Marketers and Advertisers
    5,0
    1
    Bruce Loeffler
    The Experience. The 5 Principles of Disney Service and Relationship Excellence
    4,3
    4
    Lavrans Løvlie
    Service Design for Business. A Practical Guide to Optimizing the Customer Experience
    Not availa
    0
    0
    Daina Middleton
    Marketing in the Participation Age. A Guide to Motivating People to Join, Share, Take Part, Connect, and Engage
    Not availa
    0
    0
    Text
    Jeb Blount
    Sales EQ
    Not availa
    0
    0
    Text
    Allen M. Weiss
    Brand Admiration
    Not availa
    0
    0
    Text
    John McKnight
    An Other Kingdom
    Not availa
    0
    0
    Text
    Lavrans Løvlie
    Service Design for Business
    Not availa
    5,0
    1
    Text
    Dan Olsen
    The Lean Product Playbook
    Not availa
    0
    0
    Text
    Kate Gatski
    Starting an Etsy Business For Dummies
    Not availa
    0
    0
    Text
    Reeves breAnne O.
    The Nordstrom Way to Customer Experience Excellence
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